Payment Policy

At Softilock, we aim to provide a seamless and secure checkout experience for all our customers. Below you’ll find detailed information regarding how we process payments, billing, and security protocols.

Accepted Payment Method

We currently accept payments exclusively through Stripe, a globally trusted and secure payment gateway. Stripe allows you to pay using the following methods:

  • 💳 Credit Cards: Visa, Mastercard, American Express, Discover

  • 🏦 Debit Cards

  • 🌍 International Cards (in USD)

All transactions are processed in USD ($) and are secured via Stripe’s PCI-compliant infrastructure.

Secure Checkout

Stripe ensures your sensitive payment data is encrypted and processed securely. Softilock does not store or access your card details—your payment is completed entirely within Stripe’s secure environment using SSL encryption and advanced anti-fraud technology.

Stripe is certified to PCI Service Provider Level 1—the most stringent level of certification available in the payments industry.

Order Confirmation & Billing

Once your payment is successfully processed, you will receive:

  1. 📧 An order confirmation email

  2. ✅ A license key and installation instructions (usually within 1–15 minutes)

Please ensure your email address is entered correctly during checkout. If you do not receive your license email within 15 minutes, kindly check your spam/junk folder or contact us directly at support@softilock.com.

Failed or Declined Payments

If your transaction fails or is declined, please check the following:

  • Ensure your card has sufficient funds

  • Your card supports online and international purchases

  • Your billing address matches the one on file with your bank

  • You're not using a VPN or IP-masking tool, which may trigger Stripe's fraud protection

If you continue to face issues, feel free to contact us for assistance.

Fraud & Security Screening

For security reasons, all payments are subject to screening by Stripe’s advanced fraud detection system. We reserve the right to:

  • Cancel any suspicious or high-risk transaction

  • Request identity verification if required by Stripe's fraud prevention system

  • Decline or refund orders that violate our Terms of Service or Payment Policy

Your data privacy and transaction safety are our top priorities.

Currency & International Orders

  • All payments on our website are charged in U.S. Dollars (USD).

  • International customers may see minor currency conversion fees depending on their bank or card issuer.

Need Help?

For billing inquiries or support, you can reach us via:

📧 Email: support@softilock.com
📞 Phone: +1 727-416-5208
📍 Address: 2512 W Cherry St, Tampa, FL 33607, USA