Shipping Policy – Softilock

At Softilock, we are committed to delivering our digital products quickly, securely, and reliably. Our focus is on ensuring that you receive your QuickBooks license with ease and confidence. As a digital software retailer, all our products are distributed electronically—meaning no physical shipping, no waiting for packages, and no risk of loss or damage in transit.

1. Delivery Method

All licenses are delivered exclusively via email to the address provided at checkout. Our delivery process is fully automated and monitored, ensuring your product reaches you without delay.

  • Delivery Format: Digital license key + download link (where applicable)

  • Delivery Method: Email only (no physical shipping involved)

  • Supported Formats: PDF or plain text for license instructions

2. Delivery Timeframe

We pride ourselves on offering one of the fastest turnaround times in the industry:

  • Standard Delivery: Within 15 minutes to 2 hours after payment confirmation

  • Peak Times: Delivery may take up to 4 hours in rare cases of high volume or manual verification

  • Delayed Orders: If an order is delayed beyond 2 hours, customers should contact us for immediate resolution.

3. Order Confirmation

Once an order is placed:

  • A confirmation email will be sent automatically.

  • You will receive your license and all necessary documentation in a separate email.

  • Invoices are included for your records.

4. Incorrect Email Addresses

It is the customer's responsibility to ensure the accuracy of the email address entered at checkout. If you mistakenly input an incorrect email:

  • Contact us immediately at support@softilock.com or call +1 813-214-1750.

  • We will verify the order and re-send the license to the correct email upon confirmation.

5. Lost or Unreceived Orders

If you have not received your product within the expected timeframe:

  • Please first check your spam, junk, or promotions folder.

  • If still missing, reach out to us and we will verify delivery and resend the license.

6. Global Delivery

Since delivery is digital, we serve customers worldwide. There are no geographic restrictions.

Need help or didn’t get your license?

📧 Email: support@softilock.com

📞 Phone: +1 727-416-5208

📍 Address: 2512 W Cherry St, Tampa, FL 33607